How Spas Handle Longer Appointments and Add-On Services With an Instagram DM Bot
A 60-minute massage and a 90-minute massage-plus-facial aren’t the same booking. Here’s how the bot keeps that straight.
Spa services aren’t one-size bookings
A spa’s service menu is rarely a flat list of equal-length appointments — a massage might come in 30, 60, and 90-minute options, each priced differently, and a facial might have an optional add-on that extends it. A booking DM that says "can I get the deep tissue with the hot stone add-on" is really asking for a specific combination, not a generic time slot.
Named options, not a single default length
Reservify supports defining named options for a service — different lengths and prices under the same service — so the bot can offer and book the exact variant a customer is asking about instead of defaulting everything to one standard duration.
The schedule reflects the real length, not a placeholder
Because the option carries its own duration, a 90-minute booking actually blocks 90 minutes on the practitioner’s schedule — not a generic default that would leave the next appointment starting before the previous one finished.
It still checks who can actually do the service
The same skill-eligibility check that applies across every Reservify appointment applies here too: the bot only offers a practitioner who’s actually set up for that specific service, not just whoever happens to be marked as working that hour.
The upside for a spa specifically
Add-on and length questions are exactly the kind of DM that used to require a person checking a real menu and a real schedule side by side before replying. Getting that answered instantly, correctly, at any hour, is the actual value here — not a generic "AI chatbot" claim.
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